Office-LinX 8.5—Integrated Unified Communications for the Hybrid Enterprise

Office-LinX™ 8.5 is the industry’s only Integrated Unified Communications (IUC) platform that provides today's hybrid enterprise with mobility, presence, and messaging applications that empower any information worker to connect, communicate and collaborate using the applications and devices of their choice. Office-LinX 8.5 is interoperable with any voice, mobile and PBX system and seamlessly integrates with on-premise and cloud-based business applications such as Google Apps, VMware Zimbra®, Salesforce.com and Microsoft® Office 365 (BPOS).

"Unified Communications without the major RIP and Replace Investment! One solution seamlessly integrated to the Cloud leveraging my existing Cisco network!" — Randy Homyk, Senior CCIE Voice Consultant, SEIU

Key features include:

• Receive and respond to any message (e-mail, voice and fax) on any device, any time leveraging rich, unified messaging
• Integrate enterprise communications infrastructure such as phone system with cloud and SaaS-based business applications such as Google Apps and Salesforce
• Find me, follow me, single-number reach applications
• Smartphone device integration to corporate phone system
• FMC (Fixed-to-Mobile convergence) support for mobile devices, softphones, deskphones and smart devices
• Speech recognition with auto attendant and contact dialing
• Text-to-speech for reading back e-mail over the phone
• Robust desktop and mobile capabilities that include instant messaging, presence, call control, fax, and click-to-dial in any desktop or cloud/web-based business application
• Rich federated presence across mobile/fixed line devices, and multiple business applications including Google Talk, Skype, Salesforce.com and Microsoft OCS
• High availability and active redundancy leverages VMware vSphere to ensure scalable and always available UC services

Office-LinX 8.5 improves workforce collaboration and productivity while driving down overall costs and management of enterprise communications.

Key benefits include:

• Unifying and simplifying communication between office and a mobile/distributed workforce
• Flatten and consolidation of voice and UC applications across distributed and global workforces to improve productivity while driving down communication costs
• Improved customer responsiveness and service by reducing missed calls
• Support for (BYOD) initiative while driving down corporate communication costs and improving responsiveness by integrating mobile devices with your existing enterprise phone system
• Ability to leverage current investments in enterprise voice systems with powerful add-on features

Office-LinX 8.5 can be configured to meet the needs of any size enterprise. Office-LinX 8.5 high availability architecture is massively scalable and provides true, active redundancy and disaster recovery, which allows organizations to centralize their voice applications across their network of locations and disparate phone systems.

Office-LinX 8.5 Features

UC in the Cloud

• Integration of live voice services from an enterprise's existing PBX network (dialing, messaging, call control and presence) with Cloud-based applications
• Integrated Unified Communication services for Google™ Apps includes: unified messaging, IVR and auto attendant, fax services, Google™ Talk enterprise voice presence, and fixed-to-mobile convergence integration with existing phone network and mobile devices
• Integrated dialing, presence and live call control with enterprise 2.0 applications such as Salesforce.com, Google Apps, Microsoft SharePoint, Microsoft Dynamics, and many other web and cloud-based applications

Mobile UC

• Virtual access to your desktop phone from any smartphone or mobile device
• Location based routing integrated with Bluetooth and GPRS location services
• One number access, integrated with existing DID and corporate extension for secure mobility
• Mobile and ubiquitous access to live communications on any operating system or mobile OS integrated with your existing corporate PBX or phone system
• Unified access to voice, fax, email and recorded conversations directly from Google™ Gmail, Microsoft Office 365 and Microsoft Exchange 2010
• Office-LinX 8.5 user portal optimized for mobile browsers
• Utilizes dynamic web services to connect to the Office-LinX server
• Manage settings, locations, update on fax job status, and more from a mobile device browser
• UC mobile client available in Google Apps Marketplace, Windows Phone Marketplace and Apple App Store
• Supports Google Android, Apple iOS, Windows Mobile 7, RIM Blackberry and Symbian operating systems

High Availability

• Distributed architecture over multiple servers, provides true active redundancy and disaster recovery
• Flexible integration: SIP to SIP trunk or extensions, SIP to TDM gateways
• Massive scalability to 900 ports and 9 voice servers
• Virtualization support for customers with existing VMware vSphere 4.x or higher environments

Google Chrome UC Extension

• Performs lookup of valid phone numbers on any open web pages and provides convenient 'Click to Dial' functionality for detected numbers within Google Chrome web browser and Cloud-based applications such as Google apps, Salesforce.com, and VMware Zimbra
• Independent of desktop applications
• Works on all platforms - Windows, Mac OS, Chrome OS

Fax and Voice Messaging Integration with Google Docs

• Support for "moving" message content and attachments (fax and voice) to UNC file path (local disk or network) and cloud-based Google Doc folders
• Configured on a per-user basis

UC Mobile Faxing

• Support UC integrated faxing from mobile device, fax e-mail attachments or other files managed through local file managers
• Apple iOS 4 only (iPhone and iPad) only

Integrated Email to Fax for Google and Microsoft

• Improved security for email to fax: secure-signed email support, confirmation messages and improved fax job status reporting to end-user

Presence Enabling Business Process

• Google Calendar and Microsoft Exchange Calendar integration for intelligent routing, filtering and connectivity
• Presence enabled call processing for enhanced IVR and customer retention
• Live, rich phone status federated with Google™ Talk, Skype, MSN Live and Microsoft Lync to enable real-time communication and collaboration within the enterprise
• Integration of Google, Salesforce.com and Microsoft Exchange contacts for intelligent call routing, VIP voice services
• Intelligent call connections leverage Microsoft and Google desktop searches on incoming calls

Virtualized Voice Communications

• SIP (Session Initiated Protocol) based software platform that fully supports VMware virtualization within Vsphere
• Organizations virtualizing their data infrastructure can seamlessly integrate unified communication services around mobility, messaging and presence without upgrading PBXs or adding any additional hardware to their network

UC Client Manager

A real-time CTI application that provides users with IP access to the Office-LinX™ server. Users get real-time call control and information from any IP access point. UC Client Manager lets the Office-LinX™ server know where the user is and gives them instant access to all their office communications.

UC Mobile Software

To better support mobile users, Office-LinX™ has a wireless client that works on Pocket PC and Symbian OS-enabled devices: UCMobile. UCMobile communicates with the UC server via TCP/IP (GPRS, WiFi).

SpeechLinK

The ASR module for our Office-LinX™ Unified Communication platform uses advanced Speech Recognition technology provided by Nuance®. An industry leader in Speech Recognition, Nuance deploys the largest number of speech-enabled systems around the world.

Speech to Text

Delivered by Esnatech and Powered by Nuance—Visual Voice Messaging is available for Small Business and Enterprise Edition platforms.

Text to Speech

The most powerful argument for using TTS technology in the Telecom world is the advantage of reducing costs and expediting development by supplanting human recordings. By using TTS prompts, an organization can reduce staffing requirements while improving the speed and quality of customer service.

FaxLinK Application Suite

Fax Server, Fax-on-Demand and Fax Messaging—see esnatech's suite of fax modules that make it easy to receive, store, manage and send faxes natively from your email client. Not only does this eliminate the need for legacy fax machines, but also the lines and resources needed to process faxes within your organization.

PMS Integration

Office-LinX PMS module (INNtegration) can be integrated with any hotel's property management system to deliver unique voice mail services to hotel guests.

LDAP Importer

This utility is used as a deployment tool that enables an existing LDAP directory (active directory in Windows® 2000) to be imported and replicated to the Office-LinX™ enterprise voice server platform.

Related Documentation

• Office-LinX 8.5 at a glance
• Office-LinX User Features

Additional Resources

• Optional Add-ons
• UC Comparison
• Fax Solutions